Refund and Cancellation Policy

TrueLead — Refund and Cancellation Policy

Last updated: September 22, 2026

Effective Date: September 22, 2026

Template notice: This document is a drafting template prepared for TrueLead (trueleadapp.com) and must be reviewed and adapted by a licensed attorney in the relevant jurisdictions before publication. Square-bracketed items must be completed by the operator.

This Refund and Cancellation Policy applies to subscriptions to the TrueLead email and phone number validation service ("TrueLead", the "Service"), operated by Sareli Labs S.A.S., Zapopan, Jalisco, Mexico ("we", "us"). It forms part of, and should be read together with, the TrueLead Terms of Service and, where applicable, the Data Processing Agreement.

1. Free Trial

1.1. New customers may register for a 14-day free trial that includes up to 500 validations, whichever limit is reached first.

1.2. No credit card is required for the trial, and there is no automatic charge and no automatic conversion to a paid plan. When the trial ends (14 days elapsed or 500 validations used), trial access simply expires. Your account converts to a paid subscription only if you actively choose a plan and complete checkout through Stripe.

1.3. Because no payment method is collected at trial signup, we cannot and will not charge you at the end of the trial unless you have separately subscribed and provided payment details.

2. Paid Subscriptions and Billing

2.1. Paid plans are offered as monthly subscriptions, with pricing tiers ranging from USD $29 to $449 per month. Prices are displayed on the checkout page and are billed in Mexican pesos (MXN) at the applicable conversion shown at checkout; your bank or card issuer may apply its own exchange rate or fees.

2.2. Subscriptions renew automatically each month on the billing date until cancelled. All payments are processed by Stripe; TrueLead does not store your full payment card details.

2.3. Plans may include a monthly validation allowance. Usage beyond the included allowance is billed as per-unit overage fees as shown on the pricing/checkout page.

3. How to Cancel

3.1. Self-serve (recommended). You can cancel, upgrade, or downgrade your subscription at any time through the Stripe Customer Portal, accessible from your TrueLead dashboard/billing settings.

3.2. By email. You may also request cancellation by emailing hola@trueleadapp.com from the email address associated with your account. Please allow up to 2–3 business days for processing; self-serve cancellation via the portal is immediate.

3.3. Effective date. Cancellation takes effect at the end of your current billing period. You retain access to the Service (including the API and dashboard) until the end of that period. No partial-month refunds or prorated credits are provided by default for the remaining days of a billing period.

3.4. Downgrades. Plan downgrades take effect at the start of your next billing cycle; your current plan and allowance remain in place until then.

4. Refund Rules

4.1. General policy — no refunds. Subscription fees and charges for used validation credits and overage are non-refundable. We provide a free, no-card trial so you can evaluate the Service before subscribing, and refunds are therefore not offered for change of mind, partial use, unused validation allowances, or failure to cancel before renewal.

4.2. Discretionary refunds. We may, at our discretion, issue a refund or credit in the following cases, provided the request is submitted within fourteen (14) days of the charge:

(a) Duplicate charges — you were charged more than once for the same subscription period;

(b) Billing errors — you were charged an incorrect amount, or charged after a valid cancellation confirmed by us or the Stripe Customer Portal;

(c) Documented service failure — the Service was materially unavailable or failed to perform in a way that we are able to verify from our logs and that was not caused by your systems, misuse, or a force majeure event. For Business-tier customers, service-level commitments (if any) are governed by the applicable SLA terms.

4.3. To request a refund, email hola@trueleadapp.com with your account email, the charge date and amount, and a description (and, where applicable, evidence) of the issue. Approved refunds are issued to the original payment method via Stripe; processing times depend on your bank or card issuer.

4.4. Overage charges. Per-unit overage fees are incurred by your actual usage of the Service, are billed in arrears, and are non-refundable, except in the case of a verified billing error under Section 4.2(b).

5. Statutory Consumer Withdrawal Rights (EU/EEA, UK, Mexico, and Other Jurisdictions)

5.1. B2B focus. TrueLead is a business-to-business service. Nothing in this policy limits any mandatory statutory rights you may have as a consumer under applicable law, which prevail over this policy to the extent required.

5.2. EU/EEA and UK consumers. If you are a consumer in the EU/EEA or the UK, you generally have a 14-day right of withdrawal for distance contracts. However, for digital services, by expressly requesting immediate access and beginning to use paid validations before the end of the withdrawal period, you acknowledge and agree that you lose your right of withdrawal once the digital service has been fully performed, and that where the service has been partially performed with your express consent and acknowledgment, you may be required to pay a proportionate amount, in accordance with applicable consumer law (e.g., Article 16(m) of EU Directive 2011/83/EU).

5.3. Mexican consumers. If you are a consumer in Mexico, your rights under the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor, LFPC) are respected, including rights regarding accurate billing and cancellation of services.

5.4. If a statutory withdrawal or refund right applies to you, contact us at hola@trueleadapp.com and we will honor it as required by law.

6. Failed Payments and Dunning

6.1. If a renewal or overage payment fails, Stripe will automatically retry the charge and we may notify you by email to update your payment method via the Stripe Customer Portal.

6.2. We provide a grace period of 7 days following a failed payment during which your access continues. If payment is not successfully completed within the grace period, we may suspend API and dashboard access until payment is resolved, and may ultimately cancel the subscription for non-payment.

6.3. Suspension for non-payment does not entitle you to a refund for the affected period, but we will not charge you for periods after the subscription has been cancelled for non-payment.

7. Effect of Cancellation

7.1. After cancellation takes effect (end of the current billing period):

(a) your API keys are deactivated and paid features are disabled;

(b) your Submitted Data (uploaded contact lists and validation results) is handled in accordance with our Data Processing Agreement and Privacy Policy — by default, deleted within 30 days of termination, unless you request export/return beforehand as described in the DPA;

(c) your account credentials may remain available for reactivation for a limited period, after which account data is deleted or anonymized.

7.2. We recommend exporting any validation results you wish to keep before your subscription ends.

8. Chargebacks

8.1. If you believe a charge is incorrect, please contact us first at hola@trueleadapp.com — most issues (duplicate charges, unrecognized descriptors, post-cancellation charges) can be resolved quickly.

8.2. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated. If a chargeback is resolved in our favor, we may charge reasonable administrative costs where permitted by law. Unwarranted chargebacks for services actually received may result in account termination.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via the Service or by email before they take effect. The version in force at the time of a charge governs that charge.

10. Contact

TrueLead — Billing & Cancellations Email: hola@trueleadapp.com Operator: Sareli Labs S.A.S., Zapopan, Jalisco, Mexico Website: https://trueleadapp.com/

This template must be reviewed by a licensed attorney qualified in the applicable jurisdictions before publication.